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FAQ'sDo you take international orders?
Yes, Kakadu Traders, Sydney Oilskin Clothing Collection and Rossi Boots ship their products worldwide. Koolaburra Boots, Thunder River Gear and Foxfire ship only to the U.S. and Canada.
How can I place my order if I have difficulty with your website?
If you have any problems with ordering on our website, please call us toll free at (877) 856-0075 or e-mail us at BestAussieOuterwear@gmail.com
How will my product be shipped?
How long before I receive my order?
We usually ship within 48 hours of receiving your order and Ground Delivery takes 6 to 7 business days.
What is your return policy?
For Foxfire and Thunder River Gear stock items in resalable condition may be returned or exchanged anytime within one year of purchase for a 100% refund.
For Kakadu Traders, Sydney Clothing Collection, Koolaburra Boots and Rossi Boots you have up to 30 days to return the products if they are undamaged. For Kakadu Traders, Sydney Clothing Collection and Koolaburra Boots a restocking fee of 20% may apply.
This policy applies to all products except hats
which cannot be returned due to their fragile nature.
Koolaburra footwear is warranted against defects in materials and workmanship for one year, excluding misuse and normal wear and tear. Some dye loss or transfer is normal, especially with dark colors. Returns of non-defective footwear in new condition may be accepted on a case by case basis, subject to a 20% restocking fee. Returns not marked with a valid Return Authorization issued by Koolaburra will be refused.
FOR MORE COMPLETE KOOLABURRA INFOMATION REGARDING FREQUENTLY ASKED QUESTIONS, SIZING AND CARE FOR YOUR KOOLABURRA FOOTWEAR CLICK HERE:
Do you charge a sales tax?
Purchases sent to any address within the state of Florida must include a state sales tax of 7 1/2 %. Sales tax is not required for purchases sent to any other location. Import duties may apply to products shipped outside the U.S.
Do you have sales?
Yes - check our product pages - Kakadu AustralianTraders, Koolaburra Boots, Sydney Oilskin Collection, Thunder River Gear, Foxfire Hats and Rossi Boots for sale items.
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